Service Request & Tracking

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Create a new service request or track the status of an existing one.

Step 1 of 4

1Customer Information

Full Name *

Company Name

Phone Number *

WhatsApp Number

Email Address

2Service Details

Service Type *

Fault / Problem Report New Installation Request Additional Device Installation Maintenance Request Warranty Support Technical Support

System Category

CCTV Surveillance Fire Alarm Systems Access Control Alarm Systems Video Intercom Smart Home Systems Nurse Call Systems Lift Control Systems Parking Systems Barrier / Turnstile Network Systems Fiber Infrastructure Cabinet Systems UPS Systems Public Address Systems Audio Visual Systems LED Display Systems Other

Priority Level *

Normal Urgent Emergency

3Problem & Location

Problem / Request Details *

Upload Photos / Videos

Faulty device photo, error screen, installation area, network/cabinet photo or short video. Max 5MB.

Service Address

City / Area

4Preferred Service Time

Preferred Service Date

Preferred Time

Morning Afternoon

Track Your Request

Service Number *

TRUETECH SECURITY SOLUTIONS

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Solutions built for your peace of mind.

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Official Hikvision Distributor

TrueTech Security Solutions is an authorized official Hikvision distributor in Ghana — genuine products, manufacturer-backed warranty and certified technical support.

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